Elements and Performance Criteria
- Develop knowledge of the asthma condition and related products.
- Identify customer needs.
- Provide information on asthma-related products and support services.
- Provide customers with information on lifestyle, self-care practices and specialist services to support asthma management.
- Recommend asthma-related products appropriate to customer symptoms and needs.
- Provide the customer with information and directions for product use.
- Explain and demonstrate use, care and maintenance of aids and equipment as appropriate to customer needs.
- Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes.